Frequently Asked Questions

  • What locations do you offer E-Design services to?

    Our online E-Design services are offered throughout the US and Canada. At this time we do not offer online services elsewhere.

  • Do you offer any other services besides the “E-Design Room Package”?

    Yes! We offer with selecting paint colors, room layouts, and more. Please see our a la cart/services for more information and to purchase.

  • Can I purchase a “E-Design Room Package” as a gift?

    Definitely! Our E-design room packages are fabulous housewarming, newlywed gifts, and much more.

  • What happens if I wait to purchase an item, and then it’s no longer available?

    If something becomes discontinued you can always shop for a similar item but we recommend that before purchasing our service, you wait until you are financially and practically ready to implement a design change. The world of manufactured goods is a rapidly changing one, and there are no guarantees that the item specified today will be available six months from now.

  • Once I have my plan, how am I able to ask follow-up questions?

    After the receipt of your final E-Design Presentation Package and included re-selection (limit three items per plan), our obligations to one another for that phase of your project are fulfilled. However, if you do have additional questions, one of our interior designers on staff is able to consult with you via email regarding your new design plan.

  • Will you make changes to my plan if I don’t like something you’ve selected?

    If we’ve missed the mark on an item or two, you may send us your thoughts and we will provide up to three re-selections at no charge per design plan.

  • Will I be able to purchase the items directly?

    Yes! A number of home furnishing retailers (West Elm, CB2, Pottery Barn, Crate and Barrel, Pier One) have established an online presence, enabling us to provide you with a shopping list full of items which you can purchase on your own.

  • Do you work within the budget given to spend on the plan you’ve designed?

    Absolutely! We can work within just about any budget. That said, our ability to create a dramatic transformation will be determined by what you’ve set aside for the project. Of course, if you want items from designer vendors only, expect to spend a little more, and alternatively, if you want items from retail vendors only, expect to spend a little less. No matter your budget, your plan may include items such as a new rug, piece(s) of upholstery, occasional tables, lighting, window treatments and wall decor.

  • If I have an open floor plan and two rooms are combined, which room do I select first?

    In this case, we strongly suggest you purchase a design plan for both spaces. Spaces which open into one another tend to feel like a single space, and it’s not possible to truly transform the look without taking into consideration everything your eye sees in its single view.

  • Can some of my existing furniture pieces be incorporated in the design plan?

    Absolutely! Our earnest desire to incorporate your own purchases and special finds is a hallmark of the approach to providing personalized and affordable interior makeovers.

  • Shipping and Policies

    • Where is Thistle Baby based?  Products are made in Houston , Texas. We are based in Windsor, Ontario.  We believe in ethical practices.

     

    • Does Thistle- Baby ship internationally?  Yes we do!

     

    • How long until my order is shipped?  We strive to ship your items within 2-3 business days upon receiving your order.  Delivery of International orders may take longer and will depend on your carrier.

     

    • What is your store’s exchange/return policy?  Sorry, unfortunately no returns or exchanges at this time.  All sales are final.  Please contact us with any concerns you may have.

     

    • I’m in love with your items, but why invest?  Thistle Baby products are one of a kind. Made with care, I use the highest quality products to ensemble each product. Each design is carefully thought out and the quality is impeccable.  Handmade items usually cost more than manufactured items due to the care put into them.  I’m a big advocate for supporting small businesses.

     

    • How do I pay for my order?  Is it secure?  Paypal checkout process.  You can get more detailed information on security through Paypal.com

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